When are you open?
Our Ashley and Hazelton branches are open from 8:30 AM to 4:30 PM Monday thru Friday.
The main office in Kulm is open from 8:00 AM to 5:00 PM Monday thru Friday.
Our HCU Online web site allows to check balances and transfer funds any time, 24/7.

When do you start your next business day?
Transactions conducted after 4:00 p.m. are processed the next business day. The cutoff time for some transactions, such as wire transfers is 2:30 p.m.

What is the minimum dollar amount that needs to be in my account?
Share draft - There is no minimum balance required and there is no monthly service charge for our share draft accounts. However, you will be accessed a transaction fee if we need to transfer funds from your share account to cover a share draft. To avoid a service charge, simply ask us to transfer funds before your account is overdrawn.
Share savings - You must maintain $25.00 in your saving account and $100.00 if you have a current loan. There is no service charge for your saving account.

Is there a service charge for IRA savings accounts?
No, there is no service charge to open or maintain an IRA account.

I forgot my Advantage PIN (personal identification number). Can you help?
Yes, please give us a call or stop by during business hours. You will need to provide positive identification.

What is a Credit Union?
A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The board serves on a volunteer basis and may hire a management team to run the credit union. The board also establishes and revises policy, sets dividend and loan rates, and directs certain operations.The result: Credit unions are a safe harbor for consumer savings. Members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution which exists to benefit them, not to make a profit.

Savings at credit unions so far in 2008 have grown nearly 7%. In today’s economy, consumers are increasing their savings in response to concerns about their economic future. More people seeking to put their money in a stable source offering good rates are turning to credit unions. As not forprofit cooperatives, credit unions typically offer higher savings rates than banks.Consumers saved $10.9 billion last year by using credit unions rather than banks. The savings come in the form of lower fees, higher savings rates and lower loan rates. That works out to about $126 per credit union member or $239 per household.

Are My Deposits Safe?
The shares in your credit union are insured by the National Credit Union Share Insurance Fund (NCUSIF), an arm of NCUA. The NCUSIF is backed by the full faith and credit of the United States government.Your share insurance is similar to the deposit insurance protection offered by the Federal Deposit Insurance Corporation (FDIC). Individual accounts are insured up to $100,000. Retirement and joint accounts may have higher coverage. Check out the links below for specific details.

Not one penny of insured savings has ever been lost by a member of a federally insured credit union. The federal insurance fund has several programs to help insured credit unions which may be experiencing problems. Liquidations or failures are a last resort. If a federally insured credit union does fail, however, the NCUSIF will make any necessary payouts to the credit union’s members. 

As a member of an insured credit union, you do not pay directly for your share insurance protection. Your credit union pays into the NCUSIF a deposit, and an insurance assessment, based on the total amount of insured shares and deposits in the credit union. Insured credit unions are required to deposit and maintain one percent of their insured shares and deposits in the NCUSIF.

Credit unions as a whole are healthy, with strong balance sheets, and are well capitalized. Their overall capital-to-asset ratio stands at a very solid 11.1% (compared to 10% for banks). In dollars, that’s a capital cushion of $90 billion. Nation-wide, credit union mortgage delinquencies at the end of the first quarter of 2008 stood at only 0.7%. First mortgage charge-offs were a miniscule 0.06%. Across the board, credit union loan delinquencies are at a very low 1.0%.

For more information on share insurance, checkout the following information from NCUA:

NCUA Share Insurance

NCUA Share Insurance Estimator

Increased Insurance For Retirement Accounts

What Is NCUA?
The National Credit Union Administration (NCUA) is the independent federal agency that charters and supervises federal credit unions and insures savings in federal and most state-chartered credit unions across the country. NCUA, backed of the full faith and credit of the U.S. government, operates the National Credit Union Share Insurance Fund (NCUSIF) insuring the savings of 80 million account holders in all federal credit unions and many state-chartered credit unions.

Other Questions?
Do you have a question that is not answer here? If so, simply drop us an email and we'll answer it for you. If it is a question that other members need to know we'll add it to this question page.